ITSM – Simple IT

IT Service Management – IT Swiss Army Knife

IT Service Management

 

IT Service Management - Simple IT

 

IT Service Management - Reduce IT Costs

 

 

IT Incident Reduction

ServiceNow Incident Management

Improve Productivity / Reduce MTTR

Real-Time End-User Visibility and Remediation. Real Results!

A NEW WAY TO REDUCE MTTR & AVOID TICKET ESCALATIONS

Your current ServiceNow deployment has your datacenter infrastructure covered. But what about your end-user devices? BRACHIN LLC enables IT organizations to turn their attention to one of their most critical stakeholders—the business consumer. With BRACHIN LLC’s ability to capture, analyze and act upon vast amounts of real-time data from end-user devices, we can dramatically reduce MTTR through faster diagnostics and remediation of issues with one click. First-level support staff is empowered to resolve issues themselves, without the need for unnecessary ticket escalations.

BRACHIN LLC INCIDENT MANAGEMENT SOLUTION

With our ServiceNow Incident Management 2.0 Connector, ServiceNow consoles are populated with real-time end-user analytics from the CI to improve incident management, problem management and IT governance. IT service staff resolve incidents faster with complete visibility and ability to remediate issues in real time. Key features, unique to BRACHIN LLC, are now available directly from the ServiceNow console to reduce MTTR across all phases of the incident management process.

IT Service Management ServiceNow

Feature

Self-Help: Automatic diagnosis of potential issues with user-assisted remediation; end-user is notified of potential problem and provides inputs for resolution.

Benefit

Improve IT Services. Some issues are proactively avoided by identifying and resolving early symptoms; other issues are quickly resolved without escalating into an incident.

IT Service Management - Improve IT Services

Feature

Enhanced Self-Service Portals: Integration with self-service portal to enhance its effectiveness; end-user looks for a solution to a problem and applying a resolution with 1 click.

Benefit

Existing investments in self-service portal and KB is maximized by improving the success rate of end-users.

Feature

Self-Healing: Fully automatic diagnosis and resolution of issues.

Benefit

Issues are automatically resolved without escalating into an incident.

Feature

Proactive Problem Management: L1/L2/L3 engineers proactively analyze a list of potential improvements.

Benefit

The overall health of the environment is progressively improved, problems are resolved before users open incidents, and failures are avoided.

Service Monitoring

Feature

Service Monitoring for Infrastructure Team: Monitor the end-to-end delivery of IT services and quickly identify failures.

Benefit

Service Monitoring for Infrastructure Team
Monitor the end-to-end delivery of IT services and quickly identify failures.

Feature

Service Monitoring for Service Owners: Monitor service adoption and consumption and obtain feedback from end-users to improve the service.

Benefit

End-user information allows providing better services.

Office 365 Migration

Feature

Office 365 Migration: Assess the situation, properly plan the migration and follow the progress in real-time while monitoring business impact and employee satisfaction.

Benefit

Proper planning of the migration project to maximize the chance of delivering on time and on budget. Get user buy-in, minimize the number of issues and maximize productivity.

Feature

Office 365 Monitoring: Continuous monitoring of Office 365 key health indicators, issues, and employee satisfaction.

Benefit

Problems are detected and solved quickly while employee productivity is maximized.

Feature

Skype for Business Advanced monitoring and diagnostics for Skype for Business.

Benefit

Benefit visibility of the issues users are facing and obtain advanced diagnostic data to resolve the problems fast.

Endpoint Asset Inventory – IT Asset Management

Feature

Accurate Asset Inventory: Discover in real-time all endpoint-related assets and their relationships.

Benefit

Accurate and zero-effort endpoint asset inventory.

Feature

License Cost Optimization: Identify unused or underused software licenses; engage with end-users to automatically uninstall unused software or propose cheaper alternatives.

Benefit

Reduced license cost without impacting user productivity.

Feature

Smart Hardware Renewal Cycle: User behavior is analyzed to optimize the hardware renewal cycle from a time-based Component (e.g. replace a device after 3 year) to a need-based Component, i.e. replace a device when needed.

Benefit

Lifetime of some of the existing hardware is extended thus decreasing hardware costs.

Feature

Automated CMDB Discovery: Use it as the automated discovery and relationship system for populating in real-time the CMDB.

Benefit

Automated CMDB discovery and service-aware CMDB.
Governance and Security - Ensuring Compliance

Feature

Compliance Monitoring: Continuous monitoring of compliance rules and alerts in case of compliance violations.

Benefit

Complete transparency around the current state of compliance. Business, Operations and Security teams share a common view.

Feature

Patch Management & Versioning: Validate in real-time where a critical patch has been applied; identify all out-of-compliance systems that are running non-standard application versions.

Benefit

Quickly obtain a list of assets that require an action to mitigate a risk.

Feature

Compliance Enforcement: Automatically fix compliance violations.

Benefit

Compliance rules are always correctly applied on all endpoints.

Feature

Compliance Standards: Controls validation for specific compliance standards (e.g. ISO27k, PCI-DSS).

Benefit

Reaching standard compliance becomes easier.

Feature

Shadow IT Discover Shadow IT products purchased by departments or employees without IT approval and detect unmanaged End-User Computing used to provide critical data computation.

Benefit

Full transparency around used software and services helps in reducing risks and breaches.

Feature

License Compliance: Obtain a report of effective application usage and compare it to the organization license model.

Benefit

Quickly prove license compliance and minimize the impact of inspections.

Threat Detection and Prevention

Feature

Abnormal Behavior Detection: Define indicators to identify abnormal endpoint or application behaviors; obtain real-time alerts when such behaviors are identified.

Benefit

Quickly identify potential threats.

Feature

Vulnerability Analysis: Identify all systems that are vulnerable to specific risks or attacks.

Benefit

Quickly obtain a list of assets that require an action to mitigate a risk.

Feature

Insider Threats: Anonymously analyze behaviors related to insider threat risks.

Benefit

Identify insider threat risks while guaranteeing employee privacy.

Incident Response

Feature

Automated Response: Define automated actions that are executed when incidents are detected. Different types of incidents can lead to different automated measures, depending on their criticality.

Benefit

Automatically respond to security incidents thus dramatically decreasing the time between detection and response resulting in decreased consequences.

Feature

Forensic Security Analysis: Obtain immediate access to historical data.

Benefit

Simplify the forensic analysis and complete it faster while involving less people.
Employee Security Awareness – Security Compliance

Feature

Employee Risk Assessment: Permanently collect data on end-user activities and identify behaviors that can pose a risk to the organization.

Benefit

Tangible awareness of what needs to be improved to increase security awareness.

Feature

Employee Risk Education: Initiate in-context education campaigns to maximize impact on user perception focusing first on high-risk users.

Benefit

Reduce the global risk exposure of the organization

Feature

Security Improvements: Empower employees to reduce the overall Cyber Risk by involving employees in the decision process and taking actions based on end-user approval.

Benefit

Reduce the global risk exposure of the organization.